UX/CX Researcher

We are looking for a team member who will be responsible for conducting UX/CX research and tackle complex and ambitious challenges.

Future challenges

  • Collaborate with the team to identify the need for research, formulate hypotheses, manage and prioritize the research backlog;
  • Independently conduct end-to-end CX and UX research, including qualitative, quantitative, and in-lab studies;
  • Formulate conclusions and recommendations based on research findings, presenting results to the team (including participation in workshops and facilitation);
  • Build and maintain an up-to-date knowledge base of research results;
  • Ensure transparency and involve the team in the research process, providing training to colleagues;
  • Consult with colleagues during the implementation of changes, including UX reviews and proposing UX improvements;
  • Participate in the development of Customer Journey Maps (CJM) and other product artifacts;
  • Implement new research methods and tools;
  • Cultivate a research culture within the company.

We expect

  • 3+ years of experience in a similar position;
  • Knowledge of qualitative, quantitative, and in-lab research methods;
  • Familiarity with key frameworks (CJM, JTBD, etc.) and customer experience metrics (NPS, CSI, etc.);
  • Experience in independently conducting end-to-end research;
  • Ability to handle multiple research tasks simultaneously without sacrificing depth;
  • Capability to independently plan workload and meet deadlines in the absence of micromanagement;
  • B2+ level of English

We offer

  • Official contract in accordance with the local legislation;
  • A flexible start time, hybrid format of work;
  • Work within a team of professionals;
  • Possibility of professional growth and career progression;
  • Private health insurance with dentistry in the first two weeks of work (including spouse and children);
  • Paid delicious lunches and coffee points in the office;
  • Reimbursement of different sport activities and sessions with psychologist;
  • A relocation package to Tbilisi, if necessary

If this description matches your skills, apply here

    error message
    error message
    error message
    error message