Research Lead

We expect

  • 5+ years of experience in CX research;
  • Knowledge of basic qualitative and quantitative methods, ability to select the best method for a specific task;
  • Knowledge of JTBD, CJM frameworks, personas, design thinking, and service design methods;
  • Experience in managing a team of researchers;
  • Proficiency with web and product analytics tools (Amplitude, Tableau);
  • Experience running A/B testing and interpreting its results.

Future challenges

  • Develop and implement the company’s CX strategy;
  • Propose and prioritize research initiatives in line with the strategy and objectives of the different products;
  • Implement customer experience mapping methodologies;
  • Create and maintain a research depository and promote it internally;
  • Manage a team of CX researchers, provide guidance and mentoring support as needed;
  • Provide the research team with the necessary tools;
  • Improve the recruitment process for research participants;
  • Organize and conduct research using the following methods and frameworks: interviews, surveys, A/B tests, competitive analysis, usability testing, focus groups, CJM, JTBD, personas, design thinking.


  • Experience with early-stage products (startups, reaching MVP);
  • Portfolio with examples of research initiatives that influenced product development decisions;
  • Experience working with foreign markets;
  • Knowledge of English at C1 level.

We offer

  • Official contract in accordance with local legislation;
  • Relocation package;
  • Work in our office in Tbilisi, Georgia;
  • Competitive salary;
  • Hybrid work schedule;
  • Work in a team of driven professionals;
  • Options for professional growth and career progression;
  • Private health insurance (for you, your husband/wife, and children);
  • English lessons and speaking clubs;
  • Free tasty lunches in our office;
  • Compensation for various sports activities and sessions with a psychologist.

If this description matches your skills, apply here

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